There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. Please note that service fee amounts may vary by event and are subject to VAT. Why can't I see my order or sale in my account? Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. If an event is rescheduled to another date, your tickets should be valid. 6.1 No Warranty. viagogo - Buy & Sell Concert, Sport & Theater Tickets Welcome to viagogo Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? We are no longer accepting comments on this article. Like. Find the tickets that were originally transferred to you from your viagogo seller and continue these steps. Viagogo sells tickets from one fan to another, so it does not issue refunds - instead, it sells the tickets on again and passes the proceeds to the seller. Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. 3.Click Dispute a Transaction. Can I deliver the tickets using a different delivery method? 4.3 Sellers Shall Not Include Promotional Material with Tickets. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Be the first to hear about special offers. Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Many e-commerce websites use psychology to persuade you to buy, Viagogo have taken it too far. If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. Sellers should use our automated online confirmation process. Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC), a booking fee or service charge for every ticket in your order, the ticket received was invalid or not the ticket the buyer thought they purchased, buyers felt misled, thinking they were buying from a primary vendor, or by the costs and service fees. Look for an option to transfer the tickets through the original ticket provider's account. Sellers: once your tickets have sold, viagogo charges a service fee. My daughter fell for a Facebook ticket sales scam that CRANE ON THE CASE: NatWest mortgage mix-up has left me with CRANEON THE CASE: HSBC froze my small business bank account Can you get a refund if a show or event is scrapped, you What you need to know about money: Listen to the This is Money podcast, 'The Beast' British-built Rolls-Royce appears on Top Gear in 1998, TikToker reveals Asda to leave your vehicle smelling 'lovely', Skoda gives drivers tips on how to travel with dogs, Dacia's new Jogger estate transforms interior space into a bedroom, See Prince Philip's Land Rover that sold for record amount. Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. I went back to Viagogo to ask for a refund. Learn how. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. The comments below have not been moderated. How to spot a fake, fraudulent or scam website. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Project Mondo G is a Mercedes G-Wagen in a puffer jacket, New Honda's Civic: family car with rebellious bad boy in its line-up, Advert for the 1998 first generation of the Audi TT, Ford scrapping 1,300 jobs in UK amid European overhaul. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Additional information can be found in our FAQs and on the ticket details pages. How do I change the email address on my account? The 'Payment' tab is automatically open. StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. After you raised a dispute did paypal stop or refund deduction from card? This is often referred to as mitigating your loss. Say that you only used the tickets because you have a duty by law to keep your losses to a minimum. Hello, I want to cancel a payment to viagogo.com, but neither on paypal or on the viagogo site the payment can be cancelled. By browsing this website, you consent to the use of cookies. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. By using our Site, You agree to accept this Agreement. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. Affiliate links: If you take out a product This is Money may earn a commission. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). We may also first deduct any amount you owe us from any amount we owe you. The site operates a system wehre the tickets don't go on sale until they receieve them. The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. I can't see my Resale tickets available to buy on the website. Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. The tickets were bought and sold online, using the Viagogo fan resale platform. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. You can update your payment method as long as you haven't yet been paid. 2.8 Pay & benefits. Snoop Dogg Tour 2023. Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. 6.3 Allocation of Risk. Before taking this step we advise that you take a look at our advice on writing a letter before action. Ask a question about Viagogo in Booking Services. A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. What are the viagogo Terms and Conditions? If youre not offered a refund, you dont have to accept this situation. And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. But, if you plan to do this, you must tell your ticket seller in advance. From 17 January, it will have to make changes such as identifying when sellers are. What are the viagogo Terms and Conditions? If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Location. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Ticket listings are a representation of actual seat location. 5.1 Investigations. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. The Sellers and the Buyers are hereafter jointly referred to as the Members. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. It can happen on any website where payments are taken. The ticket seller is responsible for giving you a refund for tickets to a cancelled event. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. Welcome to viagogo's online ticket exchange (the "Site"). Here is what happened. Viagogo is a secondary ticketing site. They are significantly safer th. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. All the tickets you will find on this website are sold by legit agencies and trustworthy sellers. Pay by PayPal, a free service to pay online without sharing your financial information. Viagogo should be the subject of a full criminal investigation.. To sell tickets, a Seller lists the tickets in the Site database. The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. In April the Competition and Markets Authority (CMA) threatened it with legal action for. To register, You must provide your real name, address, phone number, and email address. If You do not qualify, do not use the Services. 2.12 Seller Payment. I sold my tickets on Viagogo as a sate sale. Sadly I could no longer attend on the new date which was in October 2021. Chargeback is also particularly useful where the cost of the tickets was under 100 and Section 75 doesn't apply. The tickets were sold in October for 180, but so far I have not seen the money. It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. The Full Court upheld the finding made in 2019 that Viagogo had falsely represented that it was the 'official' seller of tickets to particular events. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Best Shopping Deals In the know quiz What is the viagogo complaint handling process? Reiwa 5th Spring Tour Grand Sumo Tickets. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. How much does Viagogo pay per year? Event dates, times, venues and subject matter, which are listed on the ticket, may change. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % Viagogo is a global online platform for live sport, music and entertainment tickets. You'll need to call your local bank to see if they cash out I bonds and their requirements for . 5.4 Making Adjustments. Did you find this answer helpful? MARKET REPORT: Airline stocks fly higher as German carrier Lufthansa returns to profit after torrid time during Covid pandemic, Prove what Britain's worth, says MAGGIE PAGANO: Over last 20 years or so UK investors have fallen out of love with British equities, Leonardo DiCaprio and Kim Kardashian quizzed by FBI over links to fugitive financier, Housing market seeing signs of life after grinding to a halt last year, according to online estate agent Rightmove. Services sector returns to growth but prices keep rising as firms face sharp rise in food costs and higher wages, How I became a 'Popular Investor' followed by others: Businessman who has averaged a 21% annual return since 2015 reveals how he invests, I want to grow my small manufacturing business but I have very few staff are recruiters worth it? viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Do I have to pay a service charge if the service is poor? Selling a type of mobile ticket and transferring it to the buyer. If you can't make the rescheduled date, then you're entitled to a full refund. Why can't I sell my tickets through my Ticketmaster account? How can I change my bank details for my resale order? 6.11 Permitted use. If tickets are not consecutive, then the Seller must create a separate listing. Apparently not. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. But for its part, Viagogo having checked your account for evidence of fraud and not found any was understandably unwilling to issue a refund when the money had been paid to a card under your name, which you had seemingly registered on to your account. where did nick turani go to college brian buffini net worth 2018 You may find other users information to be offensive, harmful, inaccurate, or deceptive. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. This charge is in addition to the amount originally paid for the tickets. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. A CMA spokesperson said the watchdog was concerned about these reports of speculative selling.. As per its policy it put the tickets back up for sale, telling me that when another fan purchased the tickets I would be sent the money. 6.10 Notices. the price it is sold for on the primary market). We may investigate complaints and violations of our policies. M.B, via email. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. 5.3 Disclosure of Information. Letter to ask for a refund of an unsatisfactory wedding service, Faulty product? I offered my ticket for sale on Viagogo, and I recieved an e.mail that it is sold, they asked me to confirm the selling process and I did, but when I click on the button that would show me the buyer address it gives me "an error " !! Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. There must be a way, the payment was not accepted yet. This will be deducted from your next payment. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. We are not involved in the actual transactions between Buyers and Sellers. But it is not just these sites where buyers need to be careful. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Super Bowl Ticket. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. . Report. Click the more button to email us. are safe places to buy tickets. It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. 3.1 Accurate Descriptions. We will be looking closely at this evidence to ensure that the order has not been breached. Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Including any such items constitutes a material breach of these terms and conditions. Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. Viagogo is currently one of the world's largest ticket marketplace, and were one of the first ticket vendors to see major success online. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Your payment will be initiated 10 business days after the event takes place. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. I made a 32k loss when I sold my parents' house in 1989: Can I still use it to cut a capital gains tax bill now? No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. 0. From sport to music, comedy to dance, festivals to theatre - we offer the widest choice of the most diverse events. Follow these simple steps to get your money back if you've got a problem with your tickets, 2. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Either process allows you to get your money back, if you believe the goods you purchased are damaged, different from those described or didnt arrive. Can anyone help me? You can update your payment method as long as you haven't yet been paid. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. 2.9 Seller's Confirmation Obligation. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. " viagogo has a really high turnover rate and this doesn't only apply to their employees " (in 11 reviews) " Lack of transparency, inflated "perks" " (in 5 reviews) Job Title. 9 Dec 2022 - Seller Support Associate . Crucially in your case, this means. Can I deliver the tickets using a different delivery method? We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. You should get the exact tickets that you ordered. Subculture Tour 2023. . . Phoenix Suns Tickets. They then charge a booking fee on top of the tickets. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. 6.7 Third Party Information. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. Please remember that you will not be paid for this sale. Selling ticket FAQs. Yes No Contact Customer Support Regional Settings You may also file for a claim if your tickets are invalid or not accepted at the venue. In this case they counted them as arrived the moment UPS scanned the tracking label. Selling Mobile transfer tickets you bought on viagogo? To open a dispute: 1.Log in to your PayPal account. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. 2.2 Registration. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. Note that this is separate from any Tax viagogo is required to charge on its fees. You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. Viagogo's apparent brazenness has been breathtaking and, so far, it's managed to profit with impunity. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. You will need a username and password to access the Site and use the Services. Viagogo said that its fraud team had investigated your complaint, and detected no evidence of wrongdoing. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work.
