I haven't received an email confirming my order. Cloudflare Ray ID: 7a293b3f6b3e1afb Just as before, when you make a ticket selection, the clock starts ticking. Join millions of happy customers that have attended their favourite events, thanks to viagogo. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. But you might not know you're buying from them. Is Viagogo a scam? - Holiday Travel Forum - Tripadvisor Why do my tickets have someone elses name on them? You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. From 1 May 2017 to 26 June 2017, Viagogos website attracted consumers by advertising a headline price which did not specify a total price for tickets. The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. This may limit your ability to be grantedanother visa. Warning issued about Viagogo after claims four Wiggles tickets - 9News Viagogo to pay $7 million for misleading consumers | ACCC viagogo refund australia - bridgeloans.money However, Moody's Investors Service reported yesterday that Baker's . We recommend lodging a complaint about Viagogo with the commission by using its online complaints form, calling 0800 943 600 or emailing contact@comcom.govt.nz. From the 'My Payments' drop-down tab, select 'Manage Payments', Previous payments and their status will be displayed. If the payment status in ImmiAccount is 'Credit' or Paid a refund can be requested. "Todays $7 million penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling," he said in a statement. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Customer Support Sign in with the email address you used to place your order or create your listing Email Address show password or Log In with Facebook Help signing in If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help! Customer were "lured by repeated assurances that the only tickets available at the venue are going fast". All sales and bids are final. Viagogo does not pay sellers unt. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". (Subclass 870) Sponsored Parent (Temporary) visa. If You do not qualify, do not use the Services. Minister for Small Business. Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. Read Customer Service Reviews of www.viagogo.nl - Trustpilot You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. You may only use the Services if You can legally enter into and form binding contracts. How can Viagogo get away with charging such big fees? VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers Enter a valid email address (e.g. ! ", "I only became aware when looking at our credit card transactions $1500 for two tickets. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. FILE A DISPUTE WITH YOUR BANK. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. How to get a refund from Viagogo - Quora We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). View FAQs Contact Viagogo directly - raise a complaint & request a full refund. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. It broke the law by claiming it was the official ticket seller to particular events and that certain tickets were about to sell out. (The final Australian dollar price for our two tickets was $445.). ACCC Chair Rod Sims said: Viagogos business practices were unacceptable. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". Viagogo DO NOT refund and are not contactable. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. $356 for two tickets to an event at the Sydney Comedy Festival for which the face value of the tickets was $32.90, or $65.80 for two. Examples included a ticket for the Book of Mormon advertised at $135 but which was sold for $177.45 including booking and handling fees, as well as Ashes cricket tickets advertised at $330.15, but sold for $426.81 after fees were added. Corporate Office 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Phone line opening times - Greenwich Mean Time (GMT) English: 24/7 German: 07:00 - 19:00 Spanish: 08:00 - 23:00 You can email the site owner to let them know you were blocked. "Viagogo is committed to providing an important service to consumers that use our platform," he said. Posted by July 3, 2022 la times podcast on viagogo refund australia July 3, 2022 la times podcast on viagogo refund australia 6.6 No Agency. How do I get a refund from Viagogo? - Consumer NZ you might incur adebt to the Commonwealth. Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. She warns other event goers to avoid Viagogo at all costs. The ACCCtook action against Viagogo in August 2017, and in April 2019the court found Viagogo had misled consumers. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Also, buyers only pay once they have been to the event and had no issues. viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Can I Get a Refund from Viagogo? - GetHuman 2.9 Seller's Confirmation Obligation. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional "failure to return fee" of 200 per season card that is not returned to the payment method that was used to purchase the tickets. We may also first deduct any amount you owe us from any amount we owe you. Each refund request must be individually assessed under the relevant legal authority or administrative rules.. Viagogo Reviews - 1,776 Reviews of Viagogo.com | Sitejabber The message from Viagogo is "please note these tickets may not be available again if you abandon them''. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. The Viagogo Refund Class Action Lawsuit contends that Viagogo's action is in direct violation of the company's stated policy. the price it is sold for on the primary market). They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. A Viagogo spokesperson said the penalty decision covered a period of less than eight weeks. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Viagogo back on Google but up to its old tricks - Australia's leading The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. 2.13 Ticket Information. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. Tel: 020 31376080 customerserviceuk@viagogo.com You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. 6.10 Notices. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. 1.4 Modification. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets.
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