-You are responsible for the "mast," the . Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. For immediate assistance, check out the Xfinity Assistant. Comcast does not do tree trimming. I do apologize once again for the delay on our end and sincerely appreciate all your patience! Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Report Issues with Your Xfinity Services - Xfinity Support Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Woman battles Comcast over downed line - WSAZ How do I report down a cable line? Jacksonville, Florida Area. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. You may have to enter a lot of personal information to get connected, including your ZIP code. God forbid this huge company actually provide a phone number where you could talk to someone. @XfinityThomasChow long does it take for someone to reply? I called but only received voice mail. A: Cable and phone wires dont carry current, so its safe to remove them. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. How do I get Comcast to come deal with this? Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Please help before someone gets hurt. I am a bot, and this action was performed automatically. Call 9-1-1 immediately to report a fallen power line. You aren't allowed to. This option is available 24 hours a day, 7 days a week. To confirm, are the wires in question still low-hanging by chance? I am at a loss. Create an account to follow your favorite communities and start taking part in conversations. Don't touch anything or anyone in contact with a downed power line. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Where or how can I report this? Thank you for bringing this issue to our attention. Who Do I Contact About Downed Phone Line In My Backyard? Our community is your official source on Reddit for help with Xfinity services. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. I suspect it's an old wire). Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Let us know if you find downed or uncovered wires or cables in your area. Downed Power Line. 2 1 RR ryanray.rr81 Visitor 2 Messages #iworkforComcast Thank you for reaching out to our forums community, its great we can connect this way! However, its critical not to cut into a power line, as you know. Thanks. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. You have to sign up for gig service and sign a 2 year contract first. You can email the site owner to let them know you were blocked. I can't get into my property because the line is blocking the drive way. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. It's not the power line and I don't think it's the regular cable either because there's no service outage. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). A tree in my back yard has two large branches resting on the phone/TV cables. Let us give you a call as soon as an agent is available. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) How do I get Comcast to fix a cable line? - MetaFilter Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Question: Does Comcast Hve To Repair A Cut Cable Line. Archived post. For immediate assistance, check out the Xfinity Assistant. I need someone to come out and fix it. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. Enter another ZIP to see info from a different area. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. If you are experiencing problems with Comcast Xfinity, please submit a report below. Press Enter to send it. Report downed power lines at 713-207-2222. Occasionally there is a mix up and Comcast forgets to bury the drop. I am an Official Xfinity Employee. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Comcast Phone Number | Call Now & Skip the Wait - GetHuman The channel and its live streaming world news is available . When asked if you want to order new service, say "No." In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Then it thanks me for signing in. Warn others to stay away. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. I explained this to the rep when I called to cancel. Click the Check for Issues button. Thank you! 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity You will need to contact a tree trimming service yourself. Internet Security with Xfinity - Report Abuse View the Xfinity outage map and find out when an area will be back online. By selecting Accept all, you consent to our use of Cookies. Reporting this to comcast seems to be a problem. Welcome to the Xfinity community! Hope this helps you out. It's in front of my yard, and it goes across the street. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. How to File a Complaint Against Comcast - Your Options - FairShake By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Then, call PG&E at 1-800-743-5000. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. I will post again here when/if I receive a reply or action is taken. Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Contact Customer Service at (800) 391-3000. Report unburied cables, exposed wires, or downed lines - AT&T Comcast Xfinity Outage Report Is The Service Down? Create an account to follow your favorite communities and start taking part in conversations. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Search accounts based on account number, or chat online. Verizon Business customers. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. Our team can help get that line raised. Thanks. Then Call Us. This website is using a security service to protect itself from online attacks. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Throughout our history, DISH has always put customers first. Call us at 800-477-5050. 115.124.120.233 Type your message in the text area near the bottom of the window. Stay at least 35ft away from any downed wires during cleanup and other activities. Our community is your official source on Reddit for help with Xfinity services. Two delivery trucks have had close calls recently. New comments cannot be posted and votes cannot be cast. I have called multiple times but I don't have an account so it won't let me through to talk to someone. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Don't touch a downed power line or other equipment. For immediate assistance, check out the Xfinity Assistant. Jul 2007 - Sep 20169 years 3 months. Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. How do I report a downed telephone line? If the center conductor of the cable is solid copper, it carries it quite well. How do I report this? Marion County officials report storm has passed leaving widespread wind By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Id give them a ring. Help and Support Topic | Comcast Business Support How does cable internet get to your house? Say "No account." Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. In order to get started can you please send me a Modmail message with your full name and service address? 70% of power outages are caused by major weather. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). If you receive overhead electric service, your electric system con- sists of the following: 1. A recent storm brought down a tree which took down one of the above ground cables by my house. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. how do i report a downed comcast line? - tourdefat.com Rod Furlan is a crook and Thief and should be held accountable. We're sorry that didn't solve your issue. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Thank you so much for contacting our Xfinity Support Team over Reddit. Find an Xfinity Location Check the status and hours of locations near you. I also appreciate you taking a moment out of your day to reach back out to our team! Please contact the moderators of this subreddit if you have any questions or concerns. We truly appreciate you taking the time to reach out to let us know about a downed wire. Wires down in your yard: Who is responsible? - ABC27 Please send us a PM with your first and last name, as well as house numbers to your service address. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. We've had a downed wire touching our building for about two months at this point. Who is responsible for cable line from pole to house? Select Restart Modem to begin troubleshooting. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. I have a downed line in my front yard. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Not a word either by phone, email or through the support chat since then. I am extremely frustrated this issue has not been of the upmost importance to your company. Thank you so much Anthony for sending us over those details and the Modmail. Electric Lines that run from the utility pole to your residence. Service Status Center | Comcast Business 3.) Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. We can assist you with getting a ticket opened to let our amazing local team know. I think it may be the original phone line. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. . Report it as a hazard to your local PD, maybe they have a better contact. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Youve reached the best place and perfect person to help with virtually all of your account needs! If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Xfinity Outages | CableTV.com You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. It's not the power line and I don't think it's the regular cable either because there's no service outage. Wireclub Review Step-by-step Wireclub Login Process 2023 | SDA Studio Kft. How do I report a downed telephone line? | AT&T Community Forums Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. A recent storm brought down a tree which took down one of the above ground cables by my house. Write your 17-digit account number on the "For" line of your check or money order. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. How do I talk to a real person at Comcast? Report or View Outages; Other Contacts; General, Business, Landlord, . Who do you call for a downed cable line? X | `>`. First Call 9-1-1. They have been hanging very low for over a year. It is to be expected when weather conditions are severe. Step 1: Inquiry. Report an Issue - Xfinity Support Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Privacy Policy. the chances of Comcast having their act together enough to even . Report Downed cable line | Xfinity Community Forum 7 years ago. Connectivity and managing Your Comcast Business network. Usually 911 dispatch has unlisted numbers for utilities. how do i report a downed comcast line? - perfumexo.com Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. Hope this helps you out. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . A drop-down list appears. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Please send us a direct message to "Xfinity Support" with your full name and address. You can also request a call at a time that fits your schedule. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. That's not what we want to see! Report a downed power line - Pacific Gas and Electric Company This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. How to report a down or damaged CenturyLink line. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Call 800.288.2020. Press 0 a lot. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Full special report: Alex Murdaugh found guilty in murders of wife and son If you have questions about your services, we're here to answer them. How to report a downed wire if I'm not a customer? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Comcast: Cable wires are hanging very low across our - GetHuman How much notice do you need to give Comcast to cancel? There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. If youve got a free afternoon, you can run the cable yourself and save some money. Call 911, which will get the FD out to asses the wire (s). Click the direct message icon, 2. Eastand Royal - Vice President of Customer Experience - LinkedIn Welcome to the Xfinity community! Massive outages do occur because of problems such as storms, floods etc. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. If you smell natural gas or see downed power lines please do NOT use this page. For immediate assistance, check out the Xfinity Assistant. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Click Continue. Comcast Xfinity Outage Map Is The Service Down? You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. With our new Xfinity support chat, you do not need to input the name of a person. Hi, @user_af7a95. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Dial 333 to get connected to a customer service representative. It has been severed months ago and left hanging. Whenever there is an outage, your first step is to report it via email or twitter. In the aftermath of a major storm, be aware of hazards presented by downed power lines. Choose the option that best describes your situation. Cookie Notice How do you fix an exposed wire without electrical tape? Comcast landlines are being used by homes and businesses alike. -ATTU-verseCare. Can you direct message us your name and address, please? Low hanging main line cable | Comcast Business Support Community While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Let us know. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Discussion. Press question mark to learn the rest of the keyboard shortcuts. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Please call this number (855) 307-4896 to set up your service. Make sure you are signed in with your Xfinity credentials. I would like to report down wires in my back yard for the second time. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. How do you get straight to a representative? Comcast Line Down in My Yard : r/Comcast_Xfinity - reddit My electric company has been out already and have told me that it is Comcast's issue. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. An official employee, such as myself or whoever is first available, will respond. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. We have made changes to keep employees safe so response and call times may be longer than usual. Can you please send us a Modmail message with your first and last name and full address? A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Should you experience further issues, please create a new post. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Xfinity Customer Service - Contact Us Contact Comcast and let them know of the down landline problem. I have a downed wire in the middle of the street. Privacy Policy. Hello saftek and welcome, How to Report an Issue Online Visit xfinity.com/xfinityassistant. What to expect: Your complaint will be posted online in a public database. Genius. Do what's best for your business. A drop-down list appears. Type your message in the text area near the bottom of the window 5. and our Contact Us - Customer Service Phone Numbers & Chat | Frontier Just select Xfinity support and you will be able to speak with the next available specialist. Tips in case of an outage What if my power is out? Click the "New message" (pencil and paper) icon, 3. Include the words "Firewall Investigation" in the subject line.
Fargodome Covid Policy,
Magistrates Court Of Western Australia,
Dwight Schrute Mussolini Speech Transcript,
Articles H