Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. Read our most popular questions and answers about handling return requests from your buyers. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. Do not give a refund without getting the item back! But they don't have to disrupt your businessor your profits. The seller will also pay for return shipping. Keep in mind that some returns can remain open for up to 35 business days. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. This is obviously not how I shipped it out and was damaged in shipping. When a buyer opens a Not As Described case, the sellers options are few. SWITZERLAND TO FRANCE 70r RATE ON COVER 1855 | eBay Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay Report the buyer when you issue the refund through the eBay returns flow On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. - edited In fact, it can be so scary that people dont want to deal with selling on eBay at all because its too nerve racking. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. See our page on. See our page on, Would you like us to help with an open return request? If you havent received an item, we usually refund your money immediately via PayPal. Disclaimer. Select. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. I know it won't make you feel better - but there is no way around getting stuck paying the shipping both ways for a Not As Described claim unless you are a top rated seller, regardless of the validity of the claim and what the buyer says in messages separate from the return request. You can go to the Resolution Center and contact the seller. How long should I give a seller to fix the problem before I contact eBay? Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. When you start selling on Ebay, decide if you are willing to take returns at all. You also agree to the eBay Money Back Guarantee terms in instances when you don't issue a refund in a timely way for returned items. In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. As long as you offer free returns, buyers can return items on your dime for any reason or no reason at all. Learn more about our Condition of returns policy. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. Delivery: Estimated between Wed, 22 Mar and Thu, 6 Apr to 98837. Select View return details. 01-08-2020 If you have a large stock and are ready to automate the way that you manage different parts of the return process, learn how to set up two basic rules to automatically accept returns or send immediate refunds. Seller won't give refund for damaged item - any recourse? : r/Ebay - reddit If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. You can go to the Resolution Center and contact the seller. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. No. Youll need to ship the item back before the date stated in this email. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. Choose the item above to start resolving a return. You can always report the buyer later for misusing the MBG. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. Since last Fall, a Top Rated Seller does not need proof. Keep in mind that on eBay, it is seller beware, not buyer beware. If you bought it over eBay and it isn't right, it's the seller's problem not yours. "NOTICE: 3D glasses are all different and must have a compatible TV set to work. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. Some of these are valid, but over half are due to user error or not understanding what they are buying (parts meant for 220V used in 110V systems is a common theme). If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. Some returns may remain open for up to 35 business days. You are sure the item wa. Listen to this weeks podcast to hear sourcing methods from a seller! Some business equipment categories that may be covered by the. There's no way around losing an Item Not As Described case. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Whenever an item that I ship is damaged, I put in a claim with the carrier. Buyer pays for return postage: . Even though I insure all of my packages through Fedex and eBay and it should be a no brainer, it sometimes can get complicated. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. What does the eBay Money Back Guarantee cover? Oh, Ship! - edited If you have a large stock of different kinds of items, or if your stocks are located at different locations, learn how to set up advanced return rules. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. 01:47 PM Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Who pays for return postage for a "not as descibed item" - eBay After all, I paid for the insurance right? How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? Read the complete details about the eBay Money Back Guarantee. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. So it is in your best interests to avoid these cases by offering a more buyer-friendly return policy if you continue selling on eBay. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. The seller has 3 business days to get back to you. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Do I need to pay extra for the eBay Money Back Guarantee? However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. . Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. NOTICE: 3D glasses are all different and must have a compatible TV set to work. After inspecting a damaged package, they will sometimes say that the package wasnt packaged to standard and not covered. Another measure to cover yourself in the rare instance you get a return request. 3. eBay will review your case and get back to you within 48 hours. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. What Do You Do? As soon as I get an alert that a buyer put in a return request for a return, I send a nice note to the buyer apologizing and asking to get more information so I can help them in any way I can. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). Ready to start making a good side income from flipping? You can chat with other sellers about anything to do with running a business on eBay. Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. Item not as described but seller refuses to refund - eBay If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. Once you request a return, the seller should get back to you within 3 business days. Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. I try to get them to give me the reason for the return. Be accurate in your listings, it will save you money and a headache in the long run! Return Claim "Not As Described"? Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. Youll receive the return shipping label credit on your monthly invoice. Something went wrong. We've outlined your response optionsbelow. My desire is that they get more than they are expecting! Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. Accept the return:The buyer will send the item back to you for a full refund. Message 3 of 7 latest reply 1 Helpful Escalate to eBay if you don't reach a resolution within 3 business days. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. If you dont ship the item back by that date, we may close your request and you will not receive a refund. eBay Exporter of the Year was a great success! Open a case and try to work things out with the seller. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. Refund the buyer and get the item back. Now of course, if a TRS abuses this protection (examples are in the FAQ of the link I posted above), then they will be removed from this benefit, so it is to the benefit of the TRS to be clear about why they are exercising the protection. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Here's how to print an eBay return shipping label: Go to Purchase history .
Types Of Bugle Instruments,
Fisher Funeral Home Saginaw, Mi Obituaries,
Articles I