Vivid Seats is closely monitoring the current global situation involving the coronavirus (COVID-19), especially as it relates to the impact on live events. info@TicketPurchaseSettlement.com. Discover asked the company for details of the transaction and the company sent Discover a copy of the credit card transaction. You can also email us or check out our FAQs.Well be with you ASAP. This FAQ explains our general policy and approach. If a re-issue is not possible, you will be refunded the re-issue fee. It was reported that VividSeats revenue was $1.5+ billion in 2018, and as of today VividSeats still seems to be growing. You may not download, print, copy, reproduce, distribute, transmit, broadcast, display, sell, license or otherwise use or exploit any of the Content except in the course of viewing the site online for lawful purposes, and in making single copies of selected pages of the site for personal use and not for distribution or posting on any other site. On April 24, Maria Bromley and Kleber Pauta filed a lawsuit against SXSW claiming to have spent more than $1,000 each on attending the event. Can a vacation rental host cancel my stay and keep my money? Delegation: The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the formation, existence, scope, validity, interpretation, applicability, or enforceability of this agreement to arbitrate, or any part of it, or of these Sales Terms, including, but not limited to, any claim that all or any part of this agreement to arbitrate or the Sales Terms is void or voidable. For the avoidance of doubt, however, You can seek public injunctive relief to the extent authorized by law, warranted by an individual claim(s), and consistent with the Exceptions clause above. Why cant I get one? Special Delivery at least one (1) hour before the scheduled event. Did the company have to return Himbergers money? During the pandemic, ticket sellers played word games, saying they were simply rescheduling their performances. As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. But the company was just following its rules. Buyers may search Vividseats.com for a specific artist or team, event date or other search category. The company reviewed his case and agreed to refund his tickets. Class Period: September 29, 2016 to April 1, 2021. Events and concerts are continuing to get canceled, so if you had plans for an outdoor festival or Broadway play this summer, make sure to check your ticketing company for information about refunds and ticket credits. While AMC has no plans to reopen theaters right now, according to a statement on Deadline, AMC Stubs Members dont need to worry. You will also be able to review the ticket details and the total order price which will include service and delivery fees and any applicable taxes. THE MAXIMUM LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ALL DAMAGES, LOSSES SUFFERED BY YOU AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL BE THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (B) $200. By placing your order, you (i) acknowledge that sales are subject to our final sale terms, including the refund, postponement, and cancellation policies as stated throughout these terms; (ii) you acknowledge that Vivid Seats does not offer buyers remorse refunds; and (iii) you authorize Vivid Seats to charge your method of payment for the total amount, which includes the ticket price, service and delivery fees and any applicable taxes. Aisle Seats . YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. Please keep your tickets in a safe place. Its also about credit card disputes and when to use them. Thanks for your patience. Regardless of whether the foregoing types of disputes in this Exceptions provision are resolved by a court or pursuant to arbitration, you and Vivid Seats agree that the dispute is subject to the Class Action Waiver provision set forth below. This site is intended to be used by individuals or companies seeking to buy or sell tickets for ultimate use by an individual to attend an event and for no other purpose. We are not always notified if a show is postponed, rescheduled or cancelled. No agency, partnership, joint venture or other relationship is intended or created by your use of the site. She lost her engagement ring in a rental car. STUBHUB / VIVID SEATS / OTHER THIRD-PARTY RESELLERS . Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. SXSW, like many small businesses across the country, is in a dire financial situation requiring that we rely on our contracts, which have a clearly stated no refunds policy. Vivid Seats allows refunds under specific conditions. If the dispute is subject to arbitration, THE ARBITRATOR WILL NOT HAVE AUTHORITY TO COMBINE OR AGGREGATE CLAIMS, CONDUCT A CLASS ACTION, OR MAKE AN AWARD TO ANY PERSON OR ENTITY NOT A PARTY TO THE ARBITRATION. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. If the value of the relief sought is $10,000 or less, at your request, Vivid Seats will pay all filing, administrative and arbitrator fees associated with the arbitration. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the material that you claim is infringing is located on the site; (d) your address, telephone number and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Vivid Seats, a ticket exchange and resale company, should have refunded the money a long time ago. This includes any attempt to defraud or otherwise harm Vivid Seats or sellers on the Marketplace. If your event was canceled, you will be automatically refunded, or if your event was scheduled for a Live Nation venue, you have 30 days to ask for a 150 percent credit to use toward buying future tickets. Yes This policy is necessary because of our status as a live marketplace. On December 13, 2022, I received the tickets from Vivid. But whats this $452 bill? YOU ACKNOWLEDGE AND AGREE THAT NEITHER VIVID SEATS NOR ANY OF THE INDEMNIFIED PARTIES ARE LIABLE, AND YOU AGREE NOT TO SEEK TO HOLD VIVID SEATS AND THE INDEMNIFIED PARTIES LIABLE, FOR THE CONDUCT OF THIRD PARTIES, INCLUDING BUT NOT LIMITED TO TICKET SELLERS, OPERATORS OF VENUES AND EVENT ORGANIZERS/PROMOTERS, AND THAT THE RISK OF INJURY FROM SUCH THIRD PARTIES, SITES AND LOCATIONS RESTS ENTIRELY WITH YOU. Our goal is to make your search and purchasing experience as easy and efficient as possible. By using this site, you agree not to use any false personal information or use an invalid or unauthorized credit or debit card. (2) Disputes or claims where the sole form of relief sought is injunctive relief (including public injunctive relief). Further, should any violation result in the loss of the ticket sellers season ticket rights or right to use any other tickets at that venue, or the right to purchase other tickets from that venue, you shall be held liable for all reasonable costs, expenses and losses associated with said loss including, but not limited to, all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits. 1-833-321-1231 How Tyrel Jackson Williams Brought TikTok Cringe to, Its sort of a newer version of the L.A. actor ride that Kyle is on the first two seasons, but its worse.. To stay up-to-date on the events status, monitor the venues website from time to time. The seller will confirm the tickets are still available and you will receive notification that the tickets will be delivered. I want a $1,100 refund for my Samsung electric stove. Your tickets and admission to the event are subject to all venue and/or event organizer/promoter safety and health policies (including, but not limited to, those related to the COVID-19 pandemic), which could include, but are not limited to, health screening or vaccination requirements. Events may be canceled by the team, venue, performer, or promoter. We are only able to issue compensation for events that are officially cancelled by the venue, team, or . Earn a Reward Credit after your 10th ticket and spend it in our app it's like getting your 11th ticket free. For cancelled events, Vivid Seats will refund the purchase price (including delivery charges, less possible restocking fees), or will issue a credit for use on a future purchase, as determined in its sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller)). How do I get my compensation? If your event is canceled, you are protected through its SeatGeeks Buyer Guarantee, which states you will be refunded the full purchase price or issued a credit to be used for a future purchase to be determined in SeatGeeks sole discretion, according to SeatGeeks website. Upon seller confirmation, your method of payment will be charged. You agree that you will not attempt to evade, avoid, or circumvent the limitations on your entitlement to a full or partial refund set forth in these conditions of sale. But why cant I get a refund? These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. If the corrected price is not acceptable to you, Vivid Seats will allow you to cancel your order. In the suit against Live Nation and Ticketmaster, the plaintiffs allege Live Nation announced April 13, 2020 . Vivid Seats reserves the right, in its sole discretion, to change these Sales Terms at any time. Authorization Form . As our Sales Terms and Conditions state, all sales are final. Box Office . They canceled my flight. Will I receive compensation if my event is rained out, postponed, or rescheduled? Himberger is unhappy with that resolution. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? The company has previously. Selection of Arbitrator: The parties agree that there will be one arbitrator and that the process for appointing an arbitrator will be the following manner: The AAA shall send simultaneously to each party to the dispute an identical list of 10 names of persons chosen from the National Roster (unless the AAA decides that a different number is appropriate). For the avoidance of doubt, the waiver of the right to bring claims in or otherwise participate in a class, representative, or consolidated action or proceeding set forth in the Class Action Waiver provision below does not prevent You from seeking public injunctive relief in an individual capacity to the extent otherwise permitted by law. All ticket holders will receive emails with their options beginning May 1. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. A full-service national event ticket marketplace. Were committed to keeping our readers informed.Weve removed our paywall from essential coronavirus news stories. You shall have forty-eight (48) hours from the time of delivery to report any inconsistencies between your order and the delivered tickets. In the event that the AAA is unable to conduct the arbitration for any reason, you and Vivid Seats will mutually select an alternative arbitration provider, and the arbitration will be conducted pursuant to that providers applicable rules. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. If I opt for a refund, when will I receive it? As always, guests are able to modify these bookings if Walt Disney World Resort opens before or after that time. If you have a ticket starting March 12 through the closure, you can use it for any date until December 15. If any provision of these Sales Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. Once you identify the tickets you would like to purchase, and select them, you will be directed through the checkout process where you will enter your name and address and provide payment information. Philadelphia, PA 19103 If you do nothing, your $62 deposit will roll over to next years festival, which ensures youll have a chance to buy a ticket for next year. . Privacy Policy and If youre on a monthly payment plan, payments will be stopped while the park is closed. Shipped Arrive in 1-3 business days from placing the order. I contacted Vivid Seats on Himbergers behalf about his event tickets. For a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the list from the National Roster shall be limited to individuals who either previously served as a federal judge or is an attorney who has specialized in intellectual property law for at least ten (10) years. Some tickets are delivered by an alternative method which will be described at the time of checkout or in a subsequent email. The exact delivery location for Special Delivery orders will be designated by the seller. The notes section of the listing, if present, highlights special characteristics of the tickets contained in the listing. (Weve published them since then; here are the executive contacts for Vivid Seats.). Badge. A form for initiating arbitration proceedings, Demand for Arbitration, is available on the AAA website. The tickets you purchased remain valid for the postponed event. If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide a safety net of critical assistance for people within the music industry in times of need, according to Vivid Seats website.If you want cash, you need to contact customer service within seven days of the cancellation, and if your event is postponed, just hold on to your tickets because they will be good for the future date. All sales are final. Help us improve this article with your feedback. A full-service national event ticket marketplace. To the extent state law applies, the parties arbitration agreement and the parties Class Action Waiver shall be governed by Illinois law, subject to conflict of law principles. Buy directly from the venue. Unfortunately, no. should have advocated for him instead of rolling over. In fact, they were canceling their shows and then scheduling new ones, but forcing everyone to attend the new show even if it wasnt convenient or they didnt feel safe. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Users of this site acknowledge that they do not acquire any ownership rights by using the site. The Vivid Seats marketplace is open to the exchange of any tickets for which there is a market, and that do not violate Vivid Seats policies. Because Vivid Seats's third-party sellers set the ticket price and because pricing is subject to the forces of supply and demand, the price may be above or below face value. Warning Related to COVID-19 and Other Diseases or Illnesses. Not only would SXSW not offer a refund, the offer to use tickets for another year would expire April 30. Please note that direct sunlight or heat can damage certain types of tickets. But it isnt. I tried emailing and calling. As for the postponed MLB, MLS, NBA, NCAA, and NHL seasons, StubHub will contact you as soon as we have more details, according to the website. So, first and foremost, please look for (and look to) this email notice. This site is protected by reCAPTCHA and the Google Vrbo took my $1,270! Whats Next for Convicted Sex Criminals Harvey Weinstein and R. Kelly? If you prevail in arbitration, however, you will be entitled to an award of reasonable attorneys fees and expenses to the extent allowed for under applicable law and ordered by the arbitrator. If your event was canceled, Ticketmaster will issue you a full refund, according to its website. You can access DoNotPay from your web browser. GILFORD, N.H. . Each party is responsible for his, her, or its own attorneys fees and expenses, and Vivid Seats will not pay your attorneys fees or expenses except to the extent ordered to do so by the arbitrator. If it's just postponed or rescheduled, tickets "will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law." So you have to live in California to get your money back. Further, you and Vivid Seats agree that THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR MORE THAN ONE PERSONS CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS ACTION. The Vivid Seats Covid-19 Refund Settlement funds are to be used to refund customers who bought tickets for canceled events from Vivid Seats. If you are a resident of certain jurisdictions, including California, you may request a refund for postponed or rescheduled events. As our Sales Terms and Conditions state, all sales are final. Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne. Information about Covid-19 Vivid Seats is closely monitoring Under these circumstances, I think a credit card dispute is absolutely fine. The total price was $1405.95. Email Delivery . If the parties are unable to agree upon an arbitrator, each party to the dispute shall have 14 calendar days from the transmittal date in which to strike names objected to, number the remaining names in order of preference, and return the list to the AAA. Himberger checked this site for executive contacts but couldnt find any. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. If you purchased your ticket from Telecharge and the event has been suspended or canceled, Telecharge will email you with instructions on how to exchange or refund your tickets, according to its website. Himberger planned to travel to Atlantic City in July 2020 for the show. But a couple of days before, the venue canceled the show. Vivid Seats Rewards stands out as the only loyalty program in the live event industry. Exceptions: Notwithstanding the remainder of this Arbitration and Dispute Resolution section, You and Vivid Seats agree that the following types of disputes will be resolved in court, unless both You and Vivid Seats agree to submit the dispute to arbitration pursuant to this Arbitration and Dispute Resolution section: (1) Disputes or claims within the jurisdiction of a small claims court; or. If the agreement to arbitrate is held unenforceable or invalid for any reason, any litigation against Vivid Seats (except for small claims court actions, as discussed above) may be commenced only in a federal or state court located within Cook County, Illinois, and you and we each consent to the jurisdiction of those courts for such purposes. Those . i Our wait time is longer than normal. Its been eight months. If you did not receive a Supplemental Notice, the previous dates apply and the claim deadline has passed. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. If a party does not return the list within the time specified, all persons named therein shall be deemed acceptable to that party. You can begin t Can I cancel an order Ive already placed? Douglas Himberger would really like to know. Note that if you wish to attend the rescheduled show, your original tickets will remain valid for the new date., Broadway shows have been suspended until June 7, according to the Broadway League. Vivid Seats is not responsible for lost, stolen, damaged, destroyed or otherwise inaccessible tickets and will not provide compensation for your order if you cannot locate or access your tickets once they are delivered to you. Academy LA is a cashless venue. For certain live events, we permit a limited number of pre-approved sellers to offer tickets for sale that they do not currently possess. If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic or epidemic, or any other health or safety concern, the entity putting on the event has announced a seating or attendee capacity reduction of greater than 15%, Vivid Seats, at its sole option, reserves the right to cancel tickets for seating locations eliminated by the venue or to deem such event cancelled in its entirety. You represent that you are legally able to enter into a binding contract. IN ARBITRATION, A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING WILL NOT BE PERMITTED, AS SET FORTH BELOW. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. How can you get a full refund from Trainline? Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. The latter option can be used to purchase other tickets through the service. The resulting national directives, and state and local government shutdown orders, and other events outside the control of private parties have obviously made it impossible in some cases to hold ticketed live events on scheduled dates. If you do not wish to be bound by this agreement to arbitrate and/or the Class Action Waiver, you must notify Vivid Seats in writing within thirty (30) days of the date that you first access the site. Consumer Alert: No more automatic refunds for skipped ports? The new miniseries attempts to faithfully re-create the reading experience, but as with any adaptation, certain details dont make the cut. Yes, you will receive financial compensation in the same form that you used for the ticket purchase. You will not seek a chargeback from a payment card issuer directly on legitimate charges, i.e., where our refusal to refund or credit a ticket purchase conformed to these posted sale terms. After SXSW was canceled this year, a blog posted on its site on March 12 says that ticket holders 2020 ticket to the festival could be used in 2021, 2022, or 2023, and 50 percent off the walk-up rate in an alternate year of your choosing between 2021 and 2023. This didnt sit well with some ticket holders. You and Vivid Seats AGREE TO WAIVE THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION. General Terms 28. SXSW has, in effect, shifted the burden of the COVID-19 pandemic onto festivalgoers individuals who in these desperate times may sorely need the money they paid to SXSW for a festival that never occurred, the complaint reads, according to Billboard. When a purchase is confirmed, the seller removes the associated tickets from the sellers inventory. You agree not to use or permit anyone to use information provided through Vividseats.com for any unlawful or unauthorized purpose. If you or another person using the ticket you purchased from Vivid Seats fails to abide by those rules and policies, you are responsible for all applicable fines and legal or other expenses associated therewith. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. If the arbitrator, upon final disposition of the case, finds your dispute was not frivolous, Vivid Seats will reimburse any filing fees that you paid and were not otherwise reimbursed. (the "Settlement Class" or "Settlement Class Members"). Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. If you want a refund, you can request it through your Burner Profile, according to the website, but Burning Man is urging ticket holders to donate to Burning Man Project to help keep staff and the Burning Man vision alive. AMC Stubs memberships that were scheduled to expire will be extended for the amount of time the theaters were closed.. If your event was canceled, your Rewards Cash is available now and ready to be used through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. Vivid Seats prohibits the use of its Marketplace, website, or mobile application for unlawful conduct. Password must be at least 8 characters and contain: As part of your account, youll receive occasional updates and offers from New York, which you can opt out of anytime. You\'ll receive the next newsletter in your inbox. This FAQ explains our general policy and approach. VIVID SEATS IS NOT RESPONSIBLE IN ANY WAY FOR THE ACCURACY OR SUITABILITY OF ANY PAYMENT OF TAXES TO ANY ENTITY ON YOUR BEHALF. If your admission to the event is denied or revoked because (i) you have willfully failed or refused to comply with any such safety and health policies of the venue and/or event organizer/promoter, or (ii) if you have failed any health screenings or lack the vaccination status required by the venue and/or event organizer/promoter, you will not be eligible for any compensation from Vivid Seats.
