After being in my new office they are increasing rent by 8.7%. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. [protected]@regus.com but did not receive reply. Please advise what can we do to get back our retainer refund? I would recommend that anyone considering using this company to think again! As you can see from your statement of account, available online (e.g. The complaint has been investigated and resolved to the customers satisfaction. Regus Online Account they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. There is non existent customer service department. Customer service is simply poor. She would do her best to escalate my process by letting them know this terrible status. ive been trying to get my money back ever since. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Hi Hannah, Im sorry if you felt the need to escalate this. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . Any that you do not require can be opted out through your online account. That exception is made on the understanding that an additional service retainer is payable. Not only that, it's hard to get hold of their accounting department. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. We have office space and more to suit all budgets, in every city of the world. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. If you have a helpdesk contact, we would expect a 24hours reply. Customer Reviews are not used in the calculation of BBB Rating. I have been renting an office space at Regus in Kings Hill for over 12m now. BBB reports on known marketplace practices. Service 110 Value 107 Shipping 48 Find event and ticket information. I look forward to receiving more information from you. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. One time I was waiting on the phone for almost three hours. I called Regus account desk and Dom S. got my call. Regus Reviews | Read Customer Service Reviews of regus.com | 3 of 519 (Update) Do not delete my post! Regus Business Centre | Better Business Bureau Profile We appreciate your business. If you need further help, pleasespeak with our team member who is already in touch with you. After investigating we noticed that your online request was missing. According to its policy, the retainer took 30 days to get back to the tenant. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. Here is my summary to strive for a refund of the retainer. 7. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Lorem ipsum dolor sit amet, consectetur adipiscing elit. I am a small business and cannot afford any of this. August 31 I contacted them about how processed my case after paying the fee for a virtual office. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Regus Reviews - 265 Reviews of Regus.com | Sitejabber Avoid at all costs. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. October 23 Our coworking spaces are designed with collaboration in mind. Share your photos and videos with others to prove the truth of your words. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This is really bad customer service. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Lease period: April and May 2018 Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. I still did not hear anything back yet. October 23 evening Originally, total costs 20k THB, but end up with 50k THB. Requesting your refund is easy. I am so frustrated. Best, Lorraine Brule Global Customer Service at Regus. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. But change is necessary and you as a change manager will be expected to lead from the front. Regus are not transparent with their pricing. I was a customer with a licensing agreement set to expire on December 31, 2022. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. We have a team of specialists available 24/7 to help you find the best solution for your business. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Regus are not transparent with their pricing. The complaint has been investigated and resolved to the customer's satisfaction. same goes with debt collector from malaysia that emailed me abt 3 months ago. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We have checked and cannot find any payment details set up in your account. $5520 Service Retainer on file. As you did not process this correctly, the agreement continued an additional month. It took almost 2 months. Regus flagged this review for containing harmful or illegal content.Read more. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. You will regret signing with Regus. BBB Business Profiles generally cover a three-year reporting period. Anyone can write a Trustpilot review. The vital skills students learn will be immediately applicable to their careers. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. Dont lie to customers. Sandra promised me to escalate my procedure below, however, when could I get it safely? Why take the Change Management training from Reform Skills Inc? However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. this is absolutely gross and scam. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot 1. She replied to me by email that my case had been started. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. The additional increase in your monthly fee is due to the annual indexation. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Private Office Space Shared Office Space Meeting Rooms Personal Desk Rental Shared Desk Space Virtual Consultations Location & Hours 17901 VonKarman Ave Ste 600 Irvine, CA 92614 Get directions Edit business info You Might Also Consider Sponsored Park Place Apartment Homes 356 1.1 miles away from Regus California Oracle Tower I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Originally, total costs 20k THB, but end up with 50k THB. I sent Briana of Regus an email about how the procedure was going this week. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. With whom I spoke until now? commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. Stay away!! We also ensure all reviews are published without moderation. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. www.myregus.com) and go to the End Agreement section. *We conduct corporate trainings on your preferred dates and location for no additional cost. Trustpilot is assessing this review in accordance with our flagging process. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot Build an instant presence wherever you need to be, at prime business locations. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. When could I get my retainer back? We find it very unfair that for this reason you post a very visible, insulting and untrue review. I would like to help you further in this matter but haven't been able to identify your account. How BBB Processes Complaints and Reviews. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. It is clean and smart and well organised. Please could you send those details to me at lorraine.brule@regus.com so I can support you? If you were to take direct space or a sublease you would also see these fees in your rent annually. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. But when It comes to a refund retainer. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Sent numerous emails to account. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. They charge an excessive retainer fee. I would love the opportunity to help further but havent been able to identify your account. Suggested companies are based on peoples browsing tendencies. Theyre a great place to connect with colleagues, clients and other like-minded businesses. No staff available for contacting on the event day. This company offers executive suites & office space, virtual offices and meeting rooms. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. *T&Cs apply. Such companies should not exist. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Yelp Paid for parking online and have now received parking ticket from private company. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. We may have received incorrect data. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Submit a complaint and get your issue resolved. Great discounts. This company has the worst customer service I have ever experience in my life. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Hi Mike, Im sorry if you felt the need to escalate this. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Weve cut the cost of selected workspaces* for a limited time only. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. ive been trying to get my money back ever since. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. They are scammers, and incredibly dishonest. Regus Management Network Reviews, Complaints, Customer Service It goes against our guidelines to offer incentives for reviews. We appreciate your business. The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. This is a complete con, and scam through and through. Anyone can write a Trustpilot review. You should do so via your online account (www.myregus.com). Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. How To Get a Lawyer Retainer Fee Refund [Top Hacks] - DoNotPay Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. Submit a complaint and get your issue resolved. I look forward to receiving more information from you. Manage all of your workspace and business needs. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. think about how low this company is. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. Our invoices are due on the payment date that is displayed on them. Hard revenue focused. Of course, she did not reply to me yet! 9. Jan 01 - Aug 31 As you can see from your statement of account, available online (e.g. We did not put a "2000 dollars bill in front of you". Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. I would recommend that anyone considering using this company to think again! Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Receptionist only can communicate by email, even for the most important things for your business. Requesting your retainer refund is very easy: simply log into your online account (i.e. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. Contact the organizer to request a refund. I really thought that this company would be a good option for expanding our business. Receptionist only can communicate by email, even for the most important things for your business. Get help. This review was chosen algorithmically as the most valued customer feedback. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. Company CEO: Linda Worthington Any that you do not require can be opted out through your online account. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. Hey Sandra and Regus, just return my retainer back then I would not post anymore! Contact: +65 [protected] PDF REGUS Business Centre Service Agreement - SEC.gov The company left an official comment to this complaint. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Ts and Cs apply. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Its an automated process. Regards, Sandra Melody Head of Customer Services For clarity, you were also charged a retainer top up. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. 25% off. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. This does not affect customers who have a permanent space as these are reserved specifically for them. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal.
