Please note, it is your responsibility to provide all the above-mentioned documents. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . Dear Steve,Thank you for leaving us your feedback!We're glad to hear that the booking process was easy for you. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. When you return your car, the car rental company will check it, and charge you for any damages. Wisecars car rentals - Bargain Travel Forum - Tripadvisor If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Fill in your personal information and state your request. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. There might be differences based on offers. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. Some Car Rental Companies in some rental countries may also require an International Driving Permit. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. It is a huge scam. The Car Rental Company must give its consent to repairs and replacements. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. I attempted to rent a car from them for a few days for $535. It is entirely up to the Car Rental Company whether they decide to do so or not. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. They will need to show their drivers license, which they must have held for at least two years. Replies to negative reviews in < 24 hours. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Amendments can only be made up to 48 hours before the pick-up time. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. Wisecars | Better Business Bureau Profile It goes against our guidelines to offer incentives for reviews. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. All rights reserved. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Wisecars believes in protecting your privacy. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. A common issue that many vacationers face abroad is unfair fuel policies in car rental. In most locations, the minimum renting age is 21 years. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. We do not delete personal data on the request of a third party. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Please note that all additional drivers must also show a valid driving licence at pick-up. In peak periods this may not be achievable. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. 2023 Trustpilot, Inc. All rights reserved. Any additional charges will need to be paid at the rental counter in the local currency. Seamless booking experience and great price compared to all other websites. All persons driving the vehicle must be in possession of their driving license at all times. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Please keep in mind that any changes that you make to your booking will probably change the rental price. Expired or provisional licences will not be accepted. If you have any questions, please feel free to contact us. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. Your contract for car rental will be between you and the Car Rental Company. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. This information must be sent via email and give Wisecars the relevant details of the incident. Wisecars does not take responsibility for partners response times. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. rj vlemnyt. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. There are too much additional insurances taxes etc. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. The permit you may need depends on which country youre visitingand how long youre staying. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Yes. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. Your voucher is normally issued 48 hours before the pick-up time. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. a copy of your voucher or an eVoucher to show that you have paid for the car; the main drivers credit card with enough funds for the cars deposit; each drivers valid driver's license, which they have held for at least 12 months (often 24 is a requirement); further means of identification, e.g., passport or any other ID the car company needs to see. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. There rating is probably false and it never mentioned a basic passage. Email Protect your account with two-step authentication Send code Cancellation Protection can be purchased only at the time of booking and is not refundable. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. No way has this company got 4.5stars. 2023 Wisecars. Some of this include complete insurance and others do not include it at all. So you can bag the best deal with total flexibility to change your plans if you need to. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. She was very kind and helpful! Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. I'm very sorry to hear that the rental did not meet your expectations, I assure you this is not the standars Wisecars experience.Everytime you book with us you will receive the same vehicle that you rented or similar (within the same category). Read Customer Service Reviews of www.wisecars.com - Trustpilot We use dedicated people and clever technology to safeguard our platform. As with any amendments, just scroll down to the bottom of this page and create a support ticket. Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . It was very easy to make reservation and booked a rental car in a few minutes. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Lorem ipsum dolor sit amet, consectetur adipiscing elit. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. Find out how we combat fake reviews. What's Wisecars' cancellation policy? Please note that all additional drivers must also show a valid driving licence at pick-up. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. How To Cancel Wisecars Car Rental Comparison - JustUseApp It is highly recommended to call the police even for the smallest of damages. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Wisecars rtkelsek 2023 | Trustindex.io If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. All rights reserved. In that case, special cancellation terms are presented during booking. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. 8 Feb 2023. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Amendments can only be made up to 48 hours before the pick-up time. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. Please read the following to know what is included/excluded in our coverage offers. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Re: Wisecars car rentals. DeductibleProtection covers up to EUR 1000 of your deductible. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. I booked a rental car in Germany and had a flight get delayed that was going to make me late. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. Manage bookings effortlessly. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Please note, we only delete personal data on the request of the individual. Please read the following to know what is included/excluded in our coverage offers. To improve our service and website, we may use small data files known as Cookies. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. The use of our website signifies your acceptance of these Terms of Service. Due to this protection, it cannot be read by any third party. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Their cancellation policy is flexible and their customer support seemed quick and very helpful. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. Wisecars falsely advertised vehicles for rental on their website. We at Wisecars put together a list of the most important information travelers often miss. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Minimum age requirements on larger cars may also be higher at some locations. Dear Sara,Thank you for contacting us! Access to and use of these images is restricted by terms and conditions of a separate license agreement. I will give you a five star rating. No charge will be made for amending your booking before the start of your rental. Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Date of experience: 07 February 2023. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received).
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